Your questions answered
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Support hours: Monday-Friday, 9am - 5pm
Will my delivery be packaged discreetly?
Will my delivery be packaged discreetly?
Yes. All deliveries are sent in a plain brown box.
Can I return my purchase if I'm not satisfied with it?
Can I return my purchase if I'm not satisfied with it?
You can return any purchase to us within 30 days of buying it.
I live outside the UK. Can I still order from Aura?
I live outside the UK. Can I still order from Aura?
Yes! Shipping to Europe normally takes 3-5 working days, and to the USA 5 to 10.
Do you ever resell items that have been returned?
Do you ever resell items that have been returned?
No, Never!
Can I cancel my order after I place it?
Can I cancel my order after I place it?
You can cancel an order within 14 days for a full refund, but your order may have been sent by the time you cancel. If an item has already been sent when you cancel the order, we will process the refund when the item when is returned.
More questions?
More questions?
If you have any questions we haven't covered please email us hello@loveaura.co and we will be happy to assist.